Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist

✅ Chat Widget with Multiple Messaging Channels

• Supports 30+ channels including WhatsApp, Facebook Messenger, Telegram, Line, Instagram, Discord, Slack, SMS, Twitter, LinkedIn, TikTok, Snapchat, Viber, Signal, and more live chat support channels.
• Integration with popular live chat support tools: Tawk to live chat support, Tidio live chat support, Intercom live chat support, and Crisp live chat support.

✅ Intuitive Floating Chat Widget

• Place the widget in any corner of your website (bottom-left, bottom-right, top-left, top-right).
• Select widget behavior: Click to Open, Hover to Open, or Open by Default.
• Multiple styles available to match your branding.

✅ Customizable Forms & FAQ

• Create customized contact forms tailored to your brand identity.
• Add FAQs directly within the widget to quickly address common visitor questions.

✅ WooCommerce Integration

• Allow customers to quickly check order statuses or shipping information directly from the widget. It saves user time & effort.

✅ Built-in Knowledge Base

• Easily integrate your existing knowledge base or create new articles to help customers find instant answers.

✅ Advanced WebHook Integrations (Pro)

• Easily send form data to external platforms like Bit Flows, Flowmattic, AutomatorWP, Uncanny Automator, WP Fusion, Make.com (Integromat), Pabbly, Zapier, and many others for advanced automation.

✅ Analytics & Insights (Pro)

• Monitor widget interactions through built-in analytics or integrate with Google Tag Manager for advanced tracking.

✅ External Website Compatibility (Pro)

• Use Bit Assist on websites beyond WordPress, including Drupal, Joomla, Shopify, Wix, Squarespace, and other external websites.

✅ Customizable Availability and Display Settings (Pro)

• Set specific business hours for widget availability.
• Use page-specific rules to control widget visibility on your website.

✅ Dark Mode & Accessibility

• Built-in dark mode support reduces eye strain and enhances readability.

Free version’s features of our chat plugin:

• Chat Widget: In Bit Assist free version, you can have one widget activated at a time.
• Chat Widget Button or Channels: You can choose any of 24 channels from 30+ chat channels to activate and use on your website simultaneously in the free version.
• Chat Widget Position: Choose the widget’s placement at either the bottom left, bottom right, top left, or top right.
• Widget Trigger Options: Choose when the widget will appear for the first time, such as after a few seconds or on a page scroll.
• Widget Behavior: There are three options for Widget Behavior: Click to Open, Hover to Open, and Open by Default.
• Call To Action: With Bit Assist’s Call To Action in the WordPress chat plugin, prompt visitors to engage in chat after a set time, boosting conversions and improving customer satisfaction.
• Customization: Bit Assist allows extensive customization for the chat widget, including color, icon, position, size, and shape.
• Dark Mode: Bit Assist’s Dark Mode in WordPress applies a dark color scheme to the chat widget and dashboard channels, enhancing visibility and reducing eye strain in low-light conditions.
• Widget Active Badge: Customize the color of the Active Badge in Bit Assist Widget to grab visitors’ attention and potentially boost click rates on your chat widget.
• Attention Animation: Grab visitors’ attention with Bit Assist’s animation feature. Choose from waggle, jump, or shockwave to boost engagement and conversation rates.
• Chat Widget Button Styles: You have the option to select from 4 visually appealing designs for your chat button.
• Chat Widget Button Visibility: You have the flexibility to choose whether you want to display the chat widget on mobile devices, desktops, or both.
• WhatsApp Message: Save time for visitors using Bit Assist’s WhatsApp channel and add a preset message to the chat button, allowing quick communication without typing.
• WooCommerce Floating Chat Widget Button: Bit Assist now supports the WooCommerce chat button for shipping status and order details.
• Chat Widget Style: Choose a different chat widget from the widget style from two chat widget styles here and choose any of them.
• Widget Show On: Using this feature, you can show or hide your chat widget on desktop or mobile.

Pro version’s features of our chat plugin:

The chat widget features that are included in the Free version of Bit Assist are also included in the Pro version.

• Chat Widget & Live Chat Live Support Chat Button: Some exclusive chat widget buttons are now in the pro feature including Tidio Live Chat Button, Tawk Live Chat Button, Crisp Live Chat Button, Intercom Live Chat Button, Custom Iframe, Knowledge Base, FAQ Button, Wp Search Button, WooCommerce Button.
• Unlimited Widgets: Bit Assist Pro allows unlimited chat widgets for engaging visitors across multiple websites, optimizing customer support to meet unique business needs and handling user interactions.
• Floating Chat Widget Channels: In Bit Assist Pro’s chat widget, display over 30+ chat buttons for various channels, allowing visitors to engage via their preferred platform (e.g., WhatsApp, Facebook, Instagram).
• Webhook: Bit Assist offers a Webhook URL feature in the custom form that allows users to send data through a Webhook. It’s a simple process – just insert the WebHook URL, and the submitted form data from the customer will be sent through that URL. With this feature, you can integrate your chat widget‘s form data from a custom form or contact form with other platforms and applications to automate tasks or improve your workflow. You can send data through webhook from Bit Assist’s custom form to Flowmattic, AutomatorWP, Uncanny Automator, WP Fusion, Sperse.io, Thrive Automator, WP Webhooks, Advanced Form Integration, Make (Integromat), Integrately, Ifttt, Pabbly, N8N, Workato, KonnectzIT, Pipedream, SyncSpider, Albato, Elastic.io, Built.io, APIANT, Tray.IO, SureTriggers or SureTrigger, Flowmattic, Zoho Flow etc.
• Publish Widget in External Website: Configure chat widget for WhatsApp, Facebook, Instagram, and more. Use on various platforms beyond WordPress like Drupal, Joomla, Wix, and Shopify. Edit, add your domain, copy the script, and paste it into your external site. For more details, please visit our documentation .
• Set Business Hours: Bit Assist Pro’s Business Hours feature aligns chat widget availability with office hours, ensuring customized support for fixed-schedule businesses.
• Add Page Filter: This will let you selectively display the chat widget on specific pages, optimizing user experience and engagement.
• Custom CSS: You can add custom CSS for a unique chat widget appearance that matches your website’s design.
• Copy or Duplicate Chat Widget: You can duplicate your existing chat widget and save time to increase customer support across multiple websites. But you cannot use multiple widgets on the same website right now.
• Google Analytics (GTM: Click Track): With this feature, you can track the click details with Google Tag Manager. You have to activate the feature and configure the Google Tag Manager to track your website.
• Widget Analytics: The analytics feature tracks visitor and click counts, aiding in optimizing channel selection for improved customer attraction on your website.

🗬 BIT ASSIST VS OTHER SOCIAL SUPPORT LIVE CHAT SUPPORT PLUGINS

Though Bit Assist is not a live chat plugin but you can add multiple live chat platforms. It does not have a dedicated live chat social support but you can integrate Tidio live chat, Tawk Live Chat, Crisp Live Chat, Intercom Live Chat, Line Messenger and Multiple Live Chat channels.

ADD YOUTUBE VIDEO TO YOUR WIDGET

Add a YouTube video to your widget. Select the channel from the Bit Assist’s dashboard and put the id of the video you want to show your website, visitors.

CUSTOM FORM

You can design the form to match