Gapify AI Customer Communication connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers. 🤖 AI-Powered Customer Support Botify , Gapify’s intelligent AI chatbot, automatically handles customer inquiries
PricingFree downloadThe WordPress.org download is free. Pro versions, add-ons or external services may cost extra.
CompatibilityRequires WordPress 5.0 and PHP 7.4.
SourceWordPress plugins · Nov 5, 2026
01 / Source details
Aboutthistool.
Gapify AI Customer Communication connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers.
🤖 AI-Powered Customer Support
Botify , Gapify’s intelligent AI chatbot, automatically handles customer inquiries with smart, contextual responses. This means:
Increase Revenue : AI provides personalized shopping advice and product recommendations
Reduce Costs : Decrease dependency on human support agents with automated responses
24/7 Availability : Never miss a customer inquiry, even outside business hours
Smart Conversations : Context-aware AI understands customer intent and provides relevant help
🚀 Key Benefits
Revenue Growth : AI-driven shopping assistance converts more visitors to customers
Cost Reduction : Automated responses handle routine inquiries without human intervention
SaaS Businesses : Automated onboarding and feature guidance
Service Providers : Instant quote generation and appointment scheduling
Educational Platforms : AI tutoring and course support
Any Business : Looking to scale customer support without increasing costs
Advanced Configuration
Position Control : Left or right side positioning
Theme Integration : Light, dark, or auto theme detection
Widget Styling : Standard or flat design options
Message Bubble : Show/hide message notifications
Popout Button : Optional popout functionality
Base Domain : Cookie domain configuration for multi-domain setups
User Identification
Automatically pass WordPress user information to your Gapify dashboard:
User ID or email as identifier
Display name and avatar
Email address
Phone number (from user meta)
Custom user data
Display Rules
Fine-tune when your chat widget appears:
Role-Based Hiding : Hide from administrators, editors, or any user role
Post Type Exclusion : Exclude from products, pages, or custom post types
URL Pattern Matching : Use wildcards to exclude specific URLs
Guest User Control : Special handling for non-logged-in users
Developer Friendly
Clean, well-documented code
WordPress coding standards compliant
Extensive hooks and filters
Comprehensive test suite
SOLID principles architecture
Privacy Policy
This plugin may collect and transmit user data to Gapify servers when user identification is enabled. The data transmitted includes:
User ID or email (as configured)
Display name (if enabled)
Email address (if enabled)
Avatar URL (if enabled)
Phone number (if enabled and available)
This data is only sent when: 1. User identification is explicitly enabled in settings 2. A user is logged into WordPress 3. The chat widget is displayed
No data is collected or transmitted without explicit configuration. Review the Gapify Privacy Policy and ensure compliance with your local privacy requirements.
Support
For support, feature requests, or bug reports:
Visit the WordPress.org support forum
Contact Gapify support through your dashboard
Check our documentation
License
This plugin is licensed under the GNU General Public License v2 or later.
Open Source Distribution: This plugin is released under GPL v2 to comply with WordPress.org requirements and to ensure users have the freedom to use, study, modify, and distribute the software.
Commercial Use: While this plugin is open source under GPL v2, Gapify may offer additional commercial licensing terms for enterprise customers or those requiring proprietary modifications. Contact gapify.ai for commercial licensing inquiries.
Third-Party Service: This plugin connects to Gapify’s cloud-based AI customer communication platform. Use of Gapify services requires a separate account and is subject to Gapify’s terms of service at gapify.ai/terms .
About Gapify
Gapify is a modern customer support platform that helps businesses provide exceptional customer service through live chat, email, and other communication channels.
Learn more at gapify.ai
See it in action
Screenshots & previews.
Main Settings - Configure basic widget options and appearanceUser Identification - Set up automatic user identificationAdvanced Configuration - Auto-detection and smart domain settings
02 / Source details
Gettingstarted.
Automatic Installation
01Log in to your WordPress admin panel
02Go to Plugins > Add New
03Search for “Gapify Live Chat”
04Click “Install Now” and then “Activate”
Manual Installation
05Download the plugin zip file
06Upload it to your WordPress site via Plugins > Add New > Upload Plugin
07Activate the plugin
Configuration
08Go to Settings > Gapify AI Customer Communication
09Enter your Gapify website token (get it from app.gapify.ai )
10Configure your AI assistant preferences
11Save changes
Your intelligent AI assistant (Botify) will now be available on your website 24/7!
Getting Your Gapify Account
New to Gapify? – Visit gapify.ai to learn about our AI-first customer communication platform – Sign up at app.gapify.ai to create your account – Train Botify (our AI assistant) with your business knowledge – Connect additional channels like Instagram, WhatsApp, and more
03 / Source details
Frequently asked questions.
What is Gapify and how does it work?
Gapify is an AI-first customer communication platform featuring Botify, an intelligent AI chatbot that automatically handles customer inquiries. It increases revenue through personalized shopping advice and reduces costs by automating customer support.
Where do I get my website token?
Sign up at app.gapify.ai In your dashboard, go to Integrations > Website Widget Copy your unique website token Paste it into the WordPress plugin settings
How does the AI assistant increase revenue?
Botify provides personalized shopping recommendations, answers product questions instantly, reduces cart abandonment, and guides customers through the purchase process – all automatically, 24/7.
Can I train the AI for my specific business?
Yes! In your Gapify dashboard at app.gapify.ai , you can train Botify with your product knowledge, FAQs, and business-specific information.
What other channels can I connect?
Besides WordPress websites, Gapify connects to Instagram, WhatsApp, email, and other communication channels from a single dashboard.
Can I hide the AI assistant on specific pages?
Yes! Use the “Display Rules” section to: – Hide on specific post types (products, pages, etc.) – Exclude URLs using wildcard patterns – Hide from specific user roles – Control exactly where your AI assistant appears
Does it work with WooCommerce and e-commerce?
Absolutely! Gapify is particularly powerful for e-commerce, providing AI-powered shopping assistance, product recommendations, and sales support that can significantly increase conversion rates.
Is my data secure?
Yes, Gapify follows enterprise-grade security standards. The plugin only shares data you explicitly configure, and all communications are encrypted.
Do I need coding skills to set this up?
No! Simply install the plugin, enter your website token, and your AI assistant goes live. Advanced features can be configured through the user-friendly Gapify dashboard.
FinderPress Media Auditor helps site administrators scan for broken images, missing Media Library files, unreachable media URLs, and other media issues across WordPress content. Use it to audit images, video, audio, PDFs, featured images, and attachment files without sending scan data to an external
The Accepted Payment Methods plugin is a straightforward, lightweight solution that enhances your website by displaying visually appealing icons of the payment methods you accept. This plugin is ideal for a variety of websites, including e-commerce platforms, service-oriented websites, and informati
